By Ahna Heller. Information and Educational Technology (IET) at UC Davis has launched a new software catalog that makes it easier for students, staff, and faculty to obtain software available through UC and campus agreements. It also represents the next step forward in providing improved customer service from IET.
The Software and Service Catalog, managed by the software licensing team in IET, replaces an outdated, limited software website created in the early 2000s. The new catalog is available at the existing URL, software.ucdavis.edu, or through the Service Hub.
“The new catalog is the next step in our service management evolution,” said Anita Nichols, director of Client Success for IET. “It moves us toward our goal of delivering an enhanced customer experience.”
The catalog includes product details, who is eligible to order different software, plus contract terms and pricing.
Benefits
One of the new features is that campus affiliates can order and track their software purchases in the My Stuff section of the Service Hub. My Stuff is a personalized section where customers can open a help ticket, track existing tickets, or perform other functions.
The Software and Service Catalog also offers:
- Advanced filtering, which lets users organize the catalog view to suit their needs
- Comprehensive product information
- Integration with the UC Davis Knowledge Base
- Better search functions
- An easier purchasing process
- An accessible, secure environment
Ahna Heller is a communications analyst, Information & Educational Technology, UC Davis.